Why is the device information displayed as 0?

The phone has successfully added the QR code information, but only the device information contained in the QR code is displayed here. It is also necessary that the camera is connected to the account and the network is normal. 
Please make sure that there is an available data plan for your device. 
When the device is in SETUP mode, the two lights on the far right are always on, indicating that the camera is 
successfully connected to the network and account. Swipe down on the APP to refresh the page, and the current 
information of the device will be displayed.

If the problem persists, please contact customer service support with the following information:
1. IMEI Code
2. The status of the indicator lights