What should I do if the device does not capture image?

Please make sure your device currently has a plan in use. Please ensure that the device's last online time is today. If 
not, please try to connect again. It is recommended not to use an SD card that is a combination of a Mini SD card 
and a TF card holder. 

If the problem persists, please contact the customer service support with the following information:
1. IMEI Code
2. The status of the indicators (SD, Signal, and Account) in setup mode